Refund and Returns Policy

Last Updated: July 26, 2026

At OneNestBD, customer satisfaction is our highest priority. We strive to deliver quality products and a hassle-free shopping experience. If you receive a damaged, defective, or incorrect product, we're here to help.

Please read our Refund & Returns Policy carefully before placing an order.

Return Eligibility

You may request a return if:

  • You receive the wrong product.
  • The product is damaged during delivery.
  • The product has a manufacturing defect.
  • The item delivered is incomplete or missing essential parts.

To be eligible for a return:

  • The return request must be made within 3 days of receiving the product.
  • The product must be unused and in its original condition.
  • All original packaging, accessories, manuals, tags, and invoices must be included.
  • Products showing signs of misuse, physical damage caused by the customer, or unauthorized modifications are not eligible for return.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Digital Products
  • Downloadable Software or License Keys
  • Gift Cards
  • Personal Care & Hygiene Products
  • Perishable Goods
  • Customized or Personalized Products
  • Clearance or Final Sale Items (unless defective)

Refund Policy

Refunds are available only under the following circumstances:

  • The ordered product is unavailable after payment.
  • A return request has been approved after inspection.
  • We are unable to provide a replacement product.
  • An order is cancelled before shipment and payment has already been completed.

Once your refund is approved, it will be processed through the original payment method or another mutually agreed method.

Refund processing times may vary depending on your payment provider.

Exchange Policy

We will gladly replace products if:

  • The wrong item was delivered.
  • The product is damaged during shipping.
  • The product has a verified manufacturing defect.

Replacement requests are subject to stock availability.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

OneNestBD reserves the right to cancel any order due to:

  • Incorrect pricing
  • Product unavailability
  • Payment verification issues
  • Suspicious or fraudulent activity
  • Incorrect customer information

Return Process

To request a return or exchange:

  1. Contact our customer support within 3 days of receiving your order.
  2. Provide your order number and a brief explanation of the issue.
  3. Share clear photos or videos if the product is damaged or incorrect.
  4. Wait for our support team's approval and return instructions.
  5. Once the returned item is received and inspected, we will process the replacement or refund if eligible.

Please do not return products without prior approval.

Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective product), OneNestBD will bear the applicable return shipping cost.
  • If the return is requested for personal reasons (where applicable), the customer may be responsible for the shipping charges.

Damaged Parcels

If your package appears visibly damaged upon delivery, we recommend checking the product immediately. If possible, record an unboxing video, as it may help us verify any claims related to shipping damage.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

OneNestBD

Address:
Mynuddin Mention, Bazar Chowara,
Sadar Dakshin, Cumilla, Bangladesh

Phone: 01842243128

Email: onenestbd@gmail.com

Thank you for shopping with OneNestBD. We value your trust and are committed to providing quality products, fair policies, and dependable customer service.